Privacy Policy for Ace Insurance and Retirement

Last Updated: June 25, 2025

1. Introduction

Ace Insurance and Retirement ("Ace Insurance," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

a. Personal Data Personally identifiable information, such as your name, address, email address, and telephone number, that you voluntarily give to us when you request a quote, apply for a policy, or otherwise contact us.

b. Financial Data Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange a product or service from us. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

c. Information for Insurance To provide you with accurate insurance quotes and policies, we may collect additional sensitive information, such as your date of birth, Social Security number, driver's license number, vehicle information, and property details.

d. SMS/Texting Data If you opt-in to our SMS/Text Message service, we will collect your mobile phone number. We use this information solely to send you the messages you have consented to receive.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our Services.

• To process your transactions and manage your insurance policies.

• To send you communications, including quotes, policy information, and responses to your inquiries.

• To send you marketing and promotional communications via email or SMS, but only with your explicit consent.

• To improve our website and services for a better user experience.

• To prevent fraudulent activity and enhance the security of our Services.

• To comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

We take your privacy seriously. We do not sell, rent, lease, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services for us or on our behalf, such as payment processing, data analysis, and customer service. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

• For Insurance Underwriting: We share necessary information with insurance carriers and underwriters to obtain quotes and issue policies on your behalf.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Ace Insurance and Retirement, or (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public.

• With Your Consent: We may share your information with other third parties with your express consent.

5. SMS/Text Messaging Policy

Your privacy is paramount. We will not sell or share your mobile phone number or opt-in consent with any third parties or affiliates for their marketing purposes. All SMS communications will come directly from Ace Insurance and Retirement for the purposes you have agreed to.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Choices and Rights

• Access and Correction: You may review and change your information by logging into your account or by contacting us directly.

• Opt-Out of Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in the email. You can opt-out of SMS messages by replying STOP.

• Do Not Track: Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We do not currently respond to DNT browser signals.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Ace Insurance and Retirement

3301 184th St SW

Lynnwood, WA 98037

cs@aceinsus.com

888.688.4041